When access is blocked

Five different things can stop you reaching the product, and they look similar from the outside. This page tells them apart and says what to do about each.

Identifying which one you have hit#

Your access has been deactivated#

An owner or admin of the organisation deactivated your membership. Nothing you recorded is lost: the ledger keeps every event attributed to you, and your membership row stays on the roster marked as deactivated. Only an owner or admin of that organisation can reactivate you; Governax support cannot do it on their behalf. If it was your only organisation you land on a page that says so, with the option to set up a new one. The API returns MEMBER_DEACTIVATED for this state.

Organisation suspended#

The whole organisation has been suspended. This applies to everyone in it including owners, so being the owner does not let you work around it.

The API returns ORG_SUSPENDED. Contact support to find out why.

Account suspended#

A message saying your account has been suspended, with a support address, is an account-level ban. It is distinct from organisation suspension: the organisation may be perfectly healthy and other members unaffected. Only support can lift it.

No access to this entity#

You are a member of the organisation but have not been granted this particular entity. Owners and admins reach every entity; everyone else needs the entity granted to them.

The API returns NOT_ENTITY_MEMBER.

Organisation or entity not found#

Usually a wrong or stale URL. Check the slugs: the first path segment is the organisation, the second is the entity. A bookmark saved before an entity was deleted will produce this.

If the URL is definitely right, you may have been removed from the organisation, or the entity may have been deleted. Ask an owner or admin.