When access is blocked

On this page

Identifying which one you have hit
Awaiting approval
Organisation suspended
Account suspended
No access to this entity
Organisation or entity not found

Five different things can stop you reaching the product, and they look similar from the outside. This page tells them apart and says what to do about each.

Identifying which one you have hit#

Blocked states at a glance
What you see	Cause	Who can fix it
Awaiting approval	You created a new workspace and it is in review	Governax support
Organisation suspended	Your whole organisation has been suspended	Governax support
Account suspended, contact support	Your individual account was banned	Governax support
You are not a member of this entity	You hold a role that does not reach this entity	An owner or admin in your organisation
Not found	Wrong slug in the URL, or you were removed	Check the URL first, then ask your administrator

Awaiting approval#

The most common one, and the least alarming. Creating your first organisation puts your account in review. Your organisation and entity exist and nothing is lost. The screen re-checks when you press Check again, and approval takes effect immediately.

Full detail in Why a new workspace starts pending. The API returns PENDING_APPROVAL for this state.

Organisation suspended#

The whole organisation has been suspended. This applies to everyone in it including owners, so being the owner does not let you work around it.

The API returns ORG_SUSPENDED. Contact support to find out why.

Account suspended#

A message saying your account has been suspended, with a support address, is an account-level ban. It is distinct from organisation suspension: the organisation may be perfectly healthy and other members unaffected. Only support can lift it.

No access to this entity#

You are a member of the organisation but cannot open this particular entity. Owners and admins reach every entity; other roles need entity membership.

The API returns NOT_ENTITY_MEMBER.

Organisation or entity not found#

Usually a wrong or stale URL. Check the slugs: the first path segment is the organisation, the second is the entity. A bookmark saved before an entity was deleted will produce this.

If the URL is definitely right, you may have been removed from the organisation, or the entity may have been deleted. Ask an owner or admin.